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Frequently Asked Questions

Find answers to common questions

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status.

Do you offer international shipping?

Yes, Wool and Company ships to over 50 countries worldwide. Shipping costs and delivery times vary by location.

Can I change or cancel my order after it's placed?

Orders are processed quickly, but if you contact us within 1 hour of placement, we will do our best to accommodate changes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Are your products sustainably sourced?

We prioritize ethical manufacturing and work closely with suppliers who adhere to high environmental and labor standards.

Is my personal information secure?

Absolutely. We use industry-standard SSL encryption to protect your data and never share your information with third parties.